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IPhone and iPad users were frustrated on Wednesday when a “rogue” server added digital rights
management (DRM) software to more than 100 apps being downloaded.
management (DRM) software to more than 100 apps being downloaded.
Many of the apps affected were popular ones like Instapaper and Angry Birds Space. The DRM software prevented users from being able to open their updated or new apps. Developers got upset when they started getting feedback that their apps and updates weren’t working.
For those that downloaded apps on Wednesday, you can re-download them without now and they should be free of the DRM software according to The Telegraph. Some iPhone/iPad users might have already figured out that they could re-download fixed apps while others probably still think that the problems are either faulty updates from the developer or a non-workable app that they won’t try again. For developers, that poses a problem.
Marco Arment, the developer of Instapaper was not happy. He had this to say:
“If this happens to you, all of your most active users, the people who will install updates within hours of them becoming available, will be stopped in their tracks," he complained. "They’ll think you’re careless, incompetent, and sloppy for issuing a release that doesn’t work."
He should know. Arment found out about the app store problem shortly after Apple approved his Instapaper 4.2.3 update. As he explained on his blog Marco.org:
I was deluged by support email and Twitter messages from customers saying that it crashed immediately on launch, even with a clean install.
This was not good for business. As he mentioned above, rather than blaming Apple’s App Store, they blamed him and figured he was “careless, incompetent, and sloppy.” He worked on discovering the problem and getting it corrected. He checked the code in his submitted app update and found no problems. However, every time he downloaded the app from the app store, he couldn’t open it. Arment found that it had happened to lots of apps that had been updated during the preceding days. He figured out that it was a problem on Apple’s end.
He emailed App Review and twittered about it extensively and two hours later the problem was fixed. He originally suggested that users delete the affected apps and reinstall them but then he found that simply downloading them again worked. The latter was a better fix since users didn’t lose any information that might have been deleted with the faulty app if the initial corrective action was taken.
Apple has been touted as having excellent quality control. Apps downloaded from Apple rarely if ever have some of the problems found with apps downloaded from say Android’s app store. That was one reason why users were quick to blame the developers and not consider that the problem might be on Apple’s end.
For users and developers of apps for Apple products, Wednesday at least, was a frustrating day. As happens frequently, it was a computer error that created the problems. Such things actually happen at Apple, go figure
For those that downloaded apps on Wednesday, you can re-download them without now and they should be free of the DRM software according to The Telegraph. Some iPhone/iPad users might have already figured out that they could re-download fixed apps while others probably still think that the problems are either faulty updates from the developer or a non-workable app that they won’t try again. For developers, that poses a problem.
Marco Arment, the developer of Instapaper was not happy. He had this to say:
“If this happens to you, all of your most active users, the people who will install updates within hours of them becoming available, will be stopped in their tracks," he complained. "They’ll think you’re careless, incompetent, and sloppy for issuing a release that doesn’t work."
He should know. Arment found out about the app store problem shortly after Apple approved his Instapaper 4.2.3 update. As he explained on his blog Marco.org:
I was deluged by support email and Twitter messages from customers saying that it crashed immediately on launch, even with a clean install.
This was not good for business. As he mentioned above, rather than blaming Apple’s App Store, they blamed him and figured he was “careless, incompetent, and sloppy.” He worked on discovering the problem and getting it corrected. He checked the code in his submitted app update and found no problems. However, every time he downloaded the app from the app store, he couldn’t open it. Arment found that it had happened to lots of apps that had been updated during the preceding days. He figured out that it was a problem on Apple’s end.
He emailed App Review and twittered about it extensively and two hours later the problem was fixed. He originally suggested that users delete the affected apps and reinstall them but then he found that simply downloading them again worked. The latter was a better fix since users didn’t lose any information that might have been deleted with the faulty app if the initial corrective action was taken.
Apple has been touted as having excellent quality control. Apps downloaded from Apple rarely if ever have some of the problems found with apps downloaded from say Android’s app store. That was one reason why users were quick to blame the developers and not consider that the problem might be on Apple’s end.
For users and developers of apps for Apple products, Wednesday at least, was a frustrating day. As happens frequently, it was a computer error that created the problems. Such things actually happen at Apple, go figure
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