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AT&T says it won’t charge customers to FaceTime on their iPhone if they have a Mobile Share plan.
And they weren’t messing around. As a result, Twitter erupted Wednesday night, lashing out at AT&T’s terse statement that was released today.
Their statement:
“AT&T’s plans for FaceTime will not violate either requirement. Our policies regarding FaceTime will be fully transparent to all consumers, and no one has argued to the contrary. There is no transparency issue here.
“Nor is there a blocking issue. The FCC’s net neutrality rules do not regulate the availability to customers of applications that are preloaded on phones. Indeed, the rules do not require that providers make available any preloaded apps. Rather, they address whether customers are able to download apps that compete with our voice or video telephony services. AT&T does not restrict customers from downloading any such lawful applications, and there are several video chat apps available in the various app stores serving particular operating systems.”
Mashable’s editorial that published Tuesday evening sparked the Twitter war.
“AT&T made it very clear today who is in charge,” the editorial reads. “In a terse, borderline condescending note, AT&T lectured some its customers for voicing their objections to the company’s new policy regarding Apple’s FaceTime app. The note is actually refreshingly honest and free of spin, offering a glance into how the company views itself and its relationship with the people who use its network.”
Of course, some of the Tweets don’t understand exactly what’s going on:
“AT&T making us pay four FaceTime? # Teamoovoo,” @Rose_FBG tweeted.
Others were more blunt.
“I f***ing hate AT&T.”
“AT&T is angry? You should see its customers. Oh, also AT&T is wrong.”
After Apple announced that it’s next-generation mobile operating system, iOS 6, will allow users to use FaceTime over 3G (or 4G), it finally gave us a way to video chat on the road and not be tied down to a wireless network.
AT&T says it’s limiting this feature to only Mobile Share customers “out of an overriding concern for the impact this expansion may have on our network and the overall customer experience.”
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